Cookies Policy | Playio Casino

1. What are cookies?

Cookies are small text files placed on your computer, smartphone, tablet or another device when you visit a website. They allow the website to recognise your device and remember certain information about your visit. Cookies can help a website operate correctly, improve performance, remember preferences and provide information about how the website is used.

Some cookies are placed directly by Playio Casino. These are commonly called first-party cookies. Other cookies may be placed by service providers or other organisations that support website functions, security, analytics, advertising or other services. These are commonly called third-party cookies.

Cookies may remain on your device for different periods. Session cookies are normally deleted when you close your browser. Persistent cookies remain on your device until they expire or are deleted. The period for which a cookie remains active depends on its purpose and technical settings.

In addition to cookies, we may use related technologies such as pixels, tags, web beacons, local storage and device identifiers. In this policy, we use the term cookies to refer generally to cookies and similar technologies unless a different explanation is needed.

2. How Playio Casino uses cookies

Playio Casino may use cookies for a range of legitimate website and business purposes. The exact cookies used may change as our website, systems and services develop. Cookies may be used whether you are browsing as a guest, creating an account, signing in, playing games, reviewing account information or contacting support through available website features.

Essential cookies

Essential cookies are required for important parts of the website to work. They may support account access, secure sessions, navigation, fraud prevention, responsible operation, payment-related processes and the protection of our systems. These cookies can also help us remember information needed to provide a service you have requested.

Because essential cookies support core website functions, they may not be available for disabling through ordinary preference controls. If you block or delete them through your browser, parts of the website may not operate properly, and some services may be unavailable.

Preference and functionality cookies

Preference cookies help remember choices you make, such as language, region, display preferences or other settings. Functionality cookies may make the website easier to use by retaining information between pages or visits. These cookies are intended to provide a more consistent and convenient experience.

Performance and analytics cookies

Performance and analytics cookies help us understand how visitors use the website. They may collect information such as the pages viewed, the features used, the time spent on pages, navigation paths, browser type, device information and general location information. This information is generally analysed in aggregated or pseudonymised form where appropriate.

Analytics information may help us identify errors, improve website speed, assess the usefulness of content, understand visitor behaviour and plan improvements. These cookies do not necessarily identify you directly, but information collected through them may be combined with other information where permitted and necessary for the relevant purpose.

Security and risk-management cookies

Security-related cookies may help detect unusual activity, protect accounts, reduce automated misuse, prevent unauthorised access and support the integrity of transactions and website services. We may also use similar technologies to help meet operational, legal and responsible gambling requirements.

Advertising and marketing cookies

Where permitted and where relevant consent has been obtained, advertising or marketing cookies may help measure campaigns, limit repeated advertising, understand interactions with promotional content or show information that may be more relevant to your interests. We do not suggest that advertising cookies guarantee that you will receive particular offers or promotions.

Marketing activity remains subject to applicable Australian laws, our Terms and Conditions, responsible gambling requirements and any preferences or restrictions that apply to your account. You should not use marketing preferences as a substitute for account controls, self-exclusion or other responsible gambling tools.

3. Third-party services and information sharing

We may use carefully selected service providers to help operate, secure, analyse or improve the website. These providers may place or access cookies and similar technologies on our behalf, or may process information collected through their services. Examples may include website hosting, security, analytics, fraud prevention, customer support, payment support and advertising measurement.

Third-party cookies are controlled by the relevant third party and may be subject to that organisation’s own privacy and cookie information. We encourage you to review the information provided by third-party services where you want to understand their practices in more detail. The availability and use of any particular third-party service may change without notice.

Cookie information may be combined with other information we hold about you where this is reasonably necessary for a stated purpose, permitted by law or required to protect our website and users. We take steps intended to limit access to information and to use it in accordance with applicable privacy obligations.

Cookies may involve the processing or transfer of information outside Australia, depending on the systems and service providers used. Our Privacy Policy contains further information about how personal information may be collected, used, stored and disclosed.

4. Your choices and managing cookies

When you first visit the website, you may be shown a cookie notice or preference tool. Where available, this tool allows you to accept optional cookies, reject optional cookies or select particular categories. Your choices may be stored in a cookie so that the preference notice does not need to be shown each time you visit.

You can also manage cookies through your internet browser. Most browsers allow you to view stored cookies, delete existing cookies, block cookies from particular websites, block third-party cookies or prevent cookies from being placed. Browser controls differ, so you should check your browser’s help or settings information for instructions.

Accept or reject optional cookies through the website’s cookie preference tool, where available.
Delete cookies already stored on your device through your browser settings.
Block future cookies or restrict third-party cookies through your browser controls.
Use private or incognito browsing where your browser provides that option.
Review and update cookie choices from time to time, particularly after changing devices or browsers.

If you disable, reject or delete cookies, you may still be able to browse some parts of the website. However, certain features may not work correctly, pages may not remember your preferences, account functions may be interrupted, and some content may not be displayed as intended. Blocking cookies does not necessarily delete information that was collected before your settings changed.

Cookie choices are generally device and browser specific. If you use more than one device or browser, you may need to set your preferences separately on each one. Clearing cookies may also remove your stored preferences, requiring you to make the selection again.

5. Updates and further information

We may update this Cookies Policy when our website, technologies, services or legal obligations change. The updated version will be made available on this page, together with a revised effective date where appropriate. You should review this page periodically so that you remain informed about how cookies and similar technologies are used.

This policy is intended to provide general information and does not describe every individual cookie or technical identifier that may be used at all times. The names, purposes, providers and lifespans of cookies may change as website features and service arrangements change.

For information about personal information, privacy rights, data security and how to raise a privacy concern, please refer to the Playio Casino Privacy Policy. For information about account use, deposits, withdrawals, games, promotions, age requirements and responsible gambling, please refer to the relevant website terms and policies.

By continuing to use the website after an updated Cookies Policy has been published, you acknowledge that you have had the opportunity to review the updated information. Where consent is required for optional cookies, we will seek consent through the available preference or notice mechanism.